Refund policy

We want the scope of every campaign to be clear before it is submitted. This policy explains when a refund may be available.

Before submission

If you ask to cancel before your final release has been submitted to a distribution partner, contact us promptly. We will refund the unused distribution portion of the order. If writing, review, or production work has already been completed, we may retain a reasonable fee for that completed work, which we will explain before processing any refund.

After submission

Once a release has been submitted to a distribution partner or publisher network, the distribution service has begun and is generally non-refundable. Third-party sites control their own publication schedules, presentation, indexing, and retention.

Package delivery issue

If we cannot deliver the minimum placement scope expressly included in your package, we will first make reasonable efforts to correct the issue. If we cannot do so, we will provide an appropriate refund for the undelivered portion of the publishing fee.

Not covered

Refunds are not available for outcomes outside our control, including ranking changes, traffic, sales, editorial decisions, rejection based on inaccurate or prohibited customer content, or a customer's change of mind after submission.

How to request help

Send your order email and campaign reference to support@pressbeam.open52.com within 14 days of the relevant issue. We aim to respond within five business days.